Refund policy
Returns & Refund Policy
Last updated: October 10, 2026
At a glance
| Statutory right of withdrawal | Bamora Money-Back Guarantee | |
|---|---|---|
| Period | 14 days after delivery | 90 days after delivery |
| Reason required | None | None |
| Product condition | Not worn beyond trying on, complete, with tags | May have been worn |
| Return shipping costs | Paid by you | n/a |
| Refund | Within 14 days | Within 14 days |
These two protections can be combined. The commercial guarantee we offer does not replace your legal rights and does not limit them in any way.
1. Right of withdrawal (14 days)
Pursuant to Articles L.221-18 et seq. of the French Consumer Code, you have 14 days from receipt of your order to change your mind, without having to give a reason or pay any penalty.
If your order contains several products delivered separately, the period runs from receipt of the last one.
How to exercise it
Send us a clear statement of your decision:
by email at contact@trybamora.com
We will then send you the return address and, where applicable, a prepaid label.
Returning the product
The product must be returned to us no later than 14 days after you notify us of your decision.
It must be in a condition that allows it to be resold: tried on, yes; worn for an extended period, no. Please keep the tags and packaging. You may be held liable for any loss in value resulting from handling beyond what is necessary to check the size and appearance of the product.
Refund
We refund the full amount you paid, including standard delivery costs, no later than 14 days after we receive the product or after you provide proof of shipment, whichever of these two dates comes first.
The refund is made using the same payment method as the one used for the order.
2. 90-Day Money-Back Guarantee
We know that a support garment is judged by wearing it, not by trying it on for thirty seconds.
That’s why, beyond the statutory withdrawal period, we give you 90 days from receipt to tell us the product doesn’t suit you, even if you’ve worn it.
To benefit from this, write to us at contact@trybamora.com, including your order number.
3. Defective or non-conforming product
If the product has a defect, does not match its description, or arrives damaged, you pay nothing.
Contact us at contact@trybamora.com with your order number and photographs. We will replace the product or refund you in full, with return costs covered by us.
This case falls under the statutory guarantees:
- Legal guarantee of conformity (Articles L.217-3 et seq. of the Consumer Code): 2 years from delivery. You are exempt from proving that the defect existed during the 24 months. You may request repair or replacement, then, where applicable, a price reduction or termination of the contract.
- Guarantee against hidden defects (Articles 1641 et seq. of the Civil Code): 2 years from discovery of the defect, with a choice between cancelling the sale and a price reduction.
These guarantees apply independently of the commercial guarantee described in section 2.
4. Wrong size
If the size doesn’t fit, we will arrange an exchange, subject to stock availability. Write to us and we will organize the return and the shipment of the new size.
Please consult our size guide before ordering: measure preferably at the end of the day, as leg circumference can vary slightly throughout the day.
5. Refund timeframe
The refund is triggered within 48 hours after we receive and check the returned item. Depending on your bank, it may appear in your account within 3 to 10 business days.
6. A question before ordering?
Write to us at contact@trybamora.com. We reply within 48 business hours.