Shipping policy
Shipping Policy
Last updated: October 14, 2026
Areas served
We deliver to the United States, the United Kingdom, Canada and Australia, as well as mainland France, Belgium, Luxembourg and Switzerland.
Delivery times
| Destination | Estimated time | Carrier |
|---|---|---|
| United States | 4 to 8 business days | USPS / UPS, tracked |
| United Kingdom | 4 to 8 business days | Royal Mail, tracked |
| Canada | 4 to 8 business days | Canada Post, tracked |
| Australia | 4 to 8 business days | Australia Post, tracked |
| France, Belgium, Luxembourg, Switzerland | 4 to 8 business days | Colissimo Suivi (tracked) |
The stated time is a full door-to-door estimate. It includes order preparation and delivery to your address. Delivery times are estimates and are not guaranteed. Delays may occur due to customs, carrier issues, weather or peak periods.
Orders placed after 4 p.m. (Paris time), or on a Saturday, Sunday or public holiday, are processed on the next business day.
Shipping costs
[Free shipping on all orders / Free shipping on orders over $X / £X / C$X / A$X / €59; otherwise a flat fee of $X.]
Applicable costs are displayed at checkout before you confirm your order.
Order tracking
As soon as your order ships, you will receive an email with your tracking number. Tracking may take 24 to 48 hours to become active with the carrier.
Customs duties and import taxes
Our products are shipped from Asia.
[Option A, if you prepay everything: Customs duties, import taxes and VAT/GST are covered by Bamora and already included in the displayed price. You have nothing more to pay on delivery.]
[Option B, if you don’t: Depending on your country, your order may be subject to customs duties, import taxes or VAT/GST, which are the responsibility of the recipient and are not included in the price. These charges are set by your local customs authority, and we have no control over them.]
Late delivery
If your order has not arrived within the estimated time, contact us at contact@trybamora.com and we will open an investigation with the carrier. If your order is significantly delayed, you may cancel it and receive a full refund, in line with the consumer protection laws that apply where you live.
Damaged, incomplete or incorrect parcel
Please check your parcel on receipt. If there is a problem, contact us as soon as possible at contact@trybamora.com with photographs of the parcel and the product. We will replace the product or refund you at no cost to you.
Parcel marked “delivered” but not received
First check with your neighbors, building staff and local post office, then contact us. We will open an investigation with the carrier. Our responsibility remains until the product is actually delivered to you.
Address errors
An incomplete or incorrect address may cause the parcel to be returned or lost. Contact us as soon as possible after ordering. If your order has not shipped yet, we can generally correct the address.
A question?
contact@trybamora.com. We reply within 48 business hours.